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. Frequently Asked Questions .
How do I track my order?
Tracking information will be sent directly from the site once your order is fulfilled and scanned through delivery company. If you have further questions, contact us via email to check the status of orders. Contact information is listed under "How can I contact you" section. Please include name and details of purchase in your email.
What are my delivery options?
Merchandise will be delivered via United States Postal Services or Fedex. For customers in St. Louis, MO, *most* orders are available for drop off/pickup (*these drop offs are only in place when there is a mutual agreement between owner and customer.)
Can I return an item?
As of now, we do not accept returns or exchanges. Due to boutique-style business, there is limited availability of products and sizes. For additional assistance, please contact us with any questions or concerns regarding this policy or any issues with your order.
***All digital products and BrandedbyKya services are non-refundable (i.e., vendors list, e-books, website design, etc.) Please make sure you understand what you are purchasing prior to completing all orders/bookings! It is best to contact us with any questions before you purchase, if you have any uncertainties that need answers.
How can I contact you?
All messages will be sent directly to the owner. Customers may fill out a "customer care" form (above), DM our page on Instagram (@signedposh), or email the owner personally at firstname.lastname@example.org. For the BEST assistance, please be overly detailed in messages.
Do you provide International delivery?
signedPOSH does provide international delivery at an additional shipping fee.
Pick-up - No shipping fee.
Drop-off - $5 delivery fee
Domestic orders under $75 - shipping fee $5
Domestic orders $75+ - free shipping!
ALL international orders - $12 shipping fee
When will I receive my order?
Please allow 1-2 days for processing and 2-3 days for shipping. In most cases, orders are processed on the same day that the orders are placed, and shipped out the following day. Tracking information will be emailed once the order is fulfilled. (After we have dropped your order off to be shipped, shipping time is no longer in our hands, and shipping time may be longer due to weather, holidays, or peak in mail volume -- follow tracking information to stay updated on delivery date.)